TRAWINGG PRIVACY POLICY
Effective Date: 12/09/2026 || Last Updated: 09/09/2026
At Trawingg, operated by AKMSP Enterprises (OPC) Private Limited (“Company”, “we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose and protect information when you use the Trawingg website, mobile application and related services.
By accessing or using Trawingg, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will seek consent through appropriate means.
Depending on how you use Trawingg, we may collect the following categories of information:
2. Payment and Transaction Information
3. Travel, Booking and Preference Information
4. Device and Usage Information
2. HOW WE USE YOUR INFORMATION
We may use information collected through Trawingg for legitimate business purposes, to provide requested services, to comply with legal obligations and, where required, with your consent. These purposes may include:
Providing customer support and responding to enquiries or complaints
3. HOW WE SHARE INFORMATION
We do not sell your personal information for money. We may disclose or share relevant information where reasonably necessary to provide our services or comply with legal obligations, including with:
4. DATA SECURITY
5. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud and comply with applicable legal, accounting, tax and regulatory obligations. When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable law and legitimate business requirements.
6. YOUR RIGHTS AND CHOICES
Subject to applicable law and any necessary verification, you may have rights regarding your personal information, including:
Withdraw consent for processing where processing is based on consent, subject to legal or contractual limitations
To exercise applicable rights or raise a privacy concern, please contact us using the official contact details published on the Trawingg website. We may request reasonable information to verify your identity before processing a request.
7. COOKIES AND SIMILAR TECHNOLOGIES
Trawingg may use cookies and similar technologies to operate the website or application, remember preferences, maintain sessions, understand traffic and usage patterns, improve functionality and support analytics or relevant communications.
8. THIRD-PARTY WEBSITES AND SERVICES
Trawingg may contain links to third-party websites, applications or services. Those third parties may have their own privacy policies and practices. Trawingg is not responsible for the privacy, security, content or practices of third-party services that it does not control. We encourage users to review the relevant third-party privacy notices before providing information.
9. CHILDREN'S PRIVACY
Trawingg's services are not intended for children under 18 unless permitted and appropriately used by a parent, guardian or as otherwise permitted by applicable law. We do not knowingly seek to collect personal information directly from minors in circumstances where such collection is prohibited by law. If you believe that a minor has provided personal information to us improperly, please contact us so that we can take appropriate steps.
10. DATA BREACHES AND SECURITY INCIDENTS
If we become aware of a personal-data security incident that requires notification under applicable law, we will take reasonable steps to investigate, contain and address the incident and provide notices to affected persons or authorities where legally required.
11. MARKETING COMMUNICATIONS
We may send service-related communications that are necessary for bookings, payments, account security or customer support. Where permitted by law, we may also send promotional communications. You may opt out of non-essential marketing communications through the available unsubscribe mechanism or by contacting us.
Opting out of marketing will not prevent essential service communications.
12. ACCOUNT AND INFORMATION ACCURACY
You are responsible for ensuring that information submitted through Trawingg is accurate and up to date. If you create an account, you should keep your login credentials secure and must not share them with unauthorised persons. We may rely on information supplied by you for booking, payment, verification and customer-support purposes.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The revised policy will be published on the Trawingg website or application with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
14. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of India, subject to applicable data-protection and consumer laws. Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts specified by the Company, subject to applicable law.
15. CONTACT AND PRIVACY GRIEVANCES
For privacy-related questions, requests, complaints or grievances, please contact Trawingg through the official contact details published on our website or mobile application. If a designated privacy/grievance officer is appointed, their current contact details will be published through the appropriate Trawingg channel.
Trawingg is a modern day AI enabled domestic and international online travel booking platform, designed to redefine the way people travel the world.